Clean Slate Services - Privacy Policy
Effective Date: August 19, 2026
Clean Slate Services, LLC (“Clean Slate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our online booking system, create or manage an account, communicate with us, or purchase or receive cleaning services from us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, information generated when you use our services, and certain information collected automatically when you visit our website.
Personal Information
Depending on how you interact with Clean Slate, we may collect information such as:
First and last name
Email address
Telephone or mobile number
Service address and billing address
City, state, and ZIP code
Account and login information
Cleaning-service preferences and instructions
Booking dates, times, frequency, and service history
Home-access instructions you choose to provide
Information about pets or other conditions relevant to performing a cleaning
Communications with Clean Slate
Reviews, ratings, feedback, and customer-support requests
Referral or promotional information
Other information you voluntarily provide to us
Please avoid providing sensitive personal information in cleaning instructions or other free-text fields unless it is necessary for us to provide the requested service.
2. Payment Information
Clean Slate uses third-party payment-processing services to securely process payments.
We currently use Stripe as our payment processor.
Clean Slate does not directly store or collect your complete payment-card information. Payment information is transmitted to and processed by our payment processor and is subject to the payment processor's applicable privacy practices and terms.
We may receive limited information relating to a transaction, such as payment status, transaction amount, card type, expiration information, or a limited portion of a card number, when necessary to administer your booking, process refunds, address payment issues, or maintain transaction records.
3. Booking and Customer Account Information
When you request, schedule, modify, or receive cleaning services, we may collect and maintain information necessary to manage those services.
This may include your service address, booking history, selected services, cleaning frequency, preferences, special instructions, access instructions, provider assignments, service status, communications, checklists, and other information related to providing your cleaning services.
We may use third-party software and service providers to operate our online booking, scheduling, customer-account, communication, and service-management functions.
4. Automatically Collected Information
When you visit our website or use certain online services, we or our service providers may automatically collect information such as:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages viewed
Date and time of visits
Referring website
General website interactions
Diagnostic and performance information
We may use this information to operate our website, maintain security, understand how visitors use our services, troubleshoot technical problems, and improve the customer experience.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember preferences, maintain sessions, understand website usage, improve performance, support security, measure advertising effectiveness, and support advertising and remarketing activities.
Depending on the services and technologies implemented on our website, third-party service providers may also use cookies, pixels, tags, device identifiers, or similar technologies.
You can generally configure your browser to reject or limit cookies. Some portions of our website or booking experience may not function properly if certain cookies are disabled.
6. Analytics
We may use third-party analytics services to help us understand how visitors access and use our website, evaluate website performance, measure the effectiveness of our services and marketing efforts, and improve the customer experience.
Google Analytics
We may use Google Analytics, a web analytics service provided by Google, to collect and analyze information about how visitors interact with our website.
Google Analytics may collect information through cookies and similar technologies, including information about your device, browser, interactions with our website, referring pages, and other usage information.
Information collected through Google Analytics may be processed by Google in accordance with Google's privacy practices.
You may be able to control or limit certain Google Analytics data collection through your browser settings, Google's available privacy controls, or the Google Analytics Opt-out Browser Add-on.
For more information about Google's privacy practices, please review Google's Privacy Policy.
7. Advertising and Remarketing
We may use third-party advertising and marketing services to advertise Clean Slate Services, measure advertising effectiveness, understand how visitors interact with our advertisements and website, and, where permitted, show advertisements to people who previously visited or interacted with our website or services.
These services may use cookies, pixels, tags, device identifiers, and similar technologies to collect information about visits to our website and interactions with advertisements.
Google Ads
We may use Google Ads and related Google advertising services, including remarketing or audience features.
These services may allow Google and Clean Slate to use information about interactions with our website to measure advertising performance and, where permitted, deliver more relevant advertising.
Google provides users with controls over personalized advertising, including the ability to adjust or disable certain ad personalization settings.
You can learn more and manage applicable preferences through Google's My Ad Center.
Meta Advertising
We may use advertising, measurement, and remarketing services provided by Meta Platforms, Inc., including technologies associated with Facebook and Instagram.
These technologies may help us measure advertising effectiveness, understand interactions with our website and advertisements, create advertising audiences, and, where permitted, deliver advertising to people who have previously interacted with Clean Slate or our website.
Meta may process information collected through its technologies in accordance with its own privacy practices and user settings.
For more information, please review Meta's Privacy Policy.
Targeted Advertising Choices
Depending on applicable law, you may have the right to opt out of the processing of personal data for targeted advertising.
You may exercise available choices through our cookie or privacy controls, when available, or by contacting us at info@trycleanslate.com. You may also manage certain advertising preferences directly through Google, Meta, your browser, or your device settings.
8. Your Advertising and Cookie Choices
Depending on your browser, device, location, and the technologies used on our website, you may have options to limit cookies, analytics, personalized advertising, or other tracking technologies.
You may manage cookies through your browser settings and may use privacy and advertising controls provided by Google, Meta, and other service providers.
Disabling certain cookies or tracking technologies may affect some website functionality but will not prevent you from contacting Clean Slate or purchasing cleaning services through other available means.
9. How We Use Information
We may use personal information to:
Provide, schedule, manage, and perform cleaning services
Create and administer customer accounts
Process bookings, modifications, cancellations, and recurring services
Process payments, refunds, credits, and applicable fees
Communicate about upcoming or existing services
Send booking confirmations and reminders
Provide arrival, scheduling, delay, cancellation, or other service updates
Respond to questions and customer-support requests
Manage customer preferences and service instructions
Request feedback, ratings, or reviews
Administer referral programs, promotions, or credits
Maintain business and transaction records
Detect or prevent fraud, misuse, security incidents, or other prohibited activity
Maintain and improve our website, booking system, and services
Analyze website usage and marketing effectiveness
Advertise and market our services where permitted
Comply with applicable laws and legal obligations
Protect the rights, safety, and property of Clean Slate, our customers, service providers, and others
Where permitted by law and consistent with your communication preferences, we may also use information to tell you about Clean Slate services, promotions, or offers that may be of interest to you.
10. SMS and Text Messaging
Clean Slate may offer customers the option to receive text messages relating to their bookings and services.
When you affirmatively opt in to SMS communications, Clean Slate may send service-related text messages such as booking confirmations, booking reminders, scheduling or booking changes, provider arrival or status updates, payment or card-related notifications, customer-service communications, and other information related to services you requested from Clean Slate.
Message frequency varies. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to a Clean Slate text message. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing Clean Slate services.
Mobile Information and SMS Consent
We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in data, or text-messaging consent to third parties or affiliates for their marketing or promotional purposes.
We may disclose information to service providers that assist us in operating our business and delivering communications on our behalf, but only as reasonably necessary for those providers to perform services for Clean Slate.
SMS opt-in consent is specific to Clean Slate and is not transferred to another business for that business's independent marketing or promotional use.
11. Email Communications
We may send emails relating to your account, bookings, services, transactions, customer support, or other communications necessary to provide our services.
Where permitted by law, we may also send promotional emails. You may unsubscribe from promotional emails using the unsubscribe instructions contained in those communications.
Unsubscribing from promotional emails does not necessarily prevent us from sending transactional or service-related communications necessary to administer your account or provide services you requested.
12. How We Disclose Information
We may disclose personal information when reasonably necessary to operate our business and provide our services, including as described below.
Service Providers
We may use third-party companies and service providers for functions such as:
Online booking and scheduling
Customer-account management
Payment processing
SMS and email delivery
Website hosting
Cloud infrastructure and storage
Customer support
Analytics
Advertising and marketing measurement
Fraud prevention and security
Other technology or administrative services
These providers may receive information reasonably necessary to perform services on our behalf.
Our disclosure of information to operational service providers does not authorize those providers to use customer information for purposes unrelated to the services they provide to Clean Slate.
Cleaning Service Providers
We may provide cleaning personnel or service providers with information reasonably necessary to perform a scheduled service, such as your name, service address, service instructions, access information, booking details, and relevant preferences.
Categories of Third Parties
Depending on how you interact with Clean Slate, we may disclose personal information to categories of third parties such as:
Booking, scheduling, and customer-management service providers
Payment processors
Email and SMS communication providers
Website hosting and technology providers
Analytics providers
Advertising and marketing platforms
Cleaning service providers performing services on our behalf
Professional advisers and other business service providers
Government authorities or other parties where disclosure is required or permitted by law
The categories of personal information disclosed may include contact information, booking and service information, transaction information, website and device information, communication preferences, and other information reasonably necessary for the purposes described in this Privacy Policy.
Sale of Personal Data
Clean Slate does not sell personal data to third parties.
We do not sell, rent, or exchange customer personal information for monetary consideration.
We may disclose limited information to service providers, analytics providers, or advertising platforms as described in this Privacy Policy for purposes such as operating our business, providing services, analyzing website performance, measuring advertising effectiveness, or delivering advertising.
Such disclosures do not authorize those parties to purchase or independently sell Clean Slate customer data.
Where applicable law provides rights concerning targeted advertising or other forms of data processing, we will provide the applicable rights and choices described in this Privacy Policy.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, subpoena, court order, or other legal process
Respond to lawful requests from government authorities
Protect or enforce our rights or agreements
Investigate suspected fraud, abuse, or wrongdoing
Protect the safety or property of Clean Slate, our customers, service providers, or others
Business Transactions
If Clean Slate is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.
Different categories of information may be retained for different periods depending on the nature of the information and the reason it was collected.
14. Data Security
We use reasonable administrative, technical, physical, and organizational safeguards designed to protect the confidentiality, integrity, and security of personal information.
However, no internet transmission, information system, or electronic storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information.
Customers should also take reasonable precautions to protect account credentials and notify us if they believe their account or personal information has been compromised.
15. Third-Party Websites and Services
Our website or communications may contain links to websites or services operated by third parties.
Clean Slate does not control the privacy or security practices of independent third-party websites. We encourage you to review the privacy policies of third-party services you use.
16. Children's Privacy
Clean Slate's services are intended for adults and are not directed toward children under the age of 18.
We do not knowingly collect personal information directly from children under 18. If we learn that we have collected personal information directly from a child without appropriate authorization, we may take reasonable steps to delete it.
17. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to:
Confirm whether we process your personal data and access that data
Correct inaccuracies in your personal data
Request deletion of personal data provided by or obtained about you
Obtain a copy of certain personal data in a portable and readily usable format
Opt out of certain processing for targeted advertising
Opt out of the sale of personal data, where applicable
Opt out of certain profiling activities, where applicable
Change your communication preferences
Opt out of promotional emails
Opt out of SMS communications by replying STOP
Manage certain cookie, analytics, or advertising preferences through your browser or applicable third-party controls
To submit a privacy request, contact us at info@trycleanslate.com. We may take reasonable steps to verify your identity before fulfilling a request.
If applicable law provides you with a right to appeal a decision we make regarding your privacy request, you may submit an appeal by contacting info@trycleanslate.com and stating that you are appealing a privacy-request decision.
Certain information may be retained where permitted or required by law, including for legitimate business, security, fraud-prevention, transaction-record, dispute-resolution, or legal-compliance purposes.
18. Virginia Residents
Clean Slate is based in Virginia and provides services to Virginia consumers.
The Virginia Consumer Data Protection Act (“VCDPA”) provides certain Virginia residents with privacy rights when the law applies to a business and its processing of personal data.
To the extent the VCDPA or another applicable Virginia privacy law applies to Clean Slate's processing of your personal data, we will honor applicable rights provided by that law, which may include rights to access, correct, delete, or obtain a copy of certain personal data and rights to opt out of certain targeted advertising, sales of personal data, or qualifying profiling activities.
Requests may be submitted using the contact information provided in Section 17.
Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
When we update the policy, we will post the revised version and update the Effective Date above. Material changes may also be communicated through other reasonable means where appropriate.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions or concerns regarding this Privacy Policy, our privacy practices, or a privacy request, contact:
Clean Slate Services, LLC
Email:info@trycleanslate.com
Website: trycleanslate.com